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Shipping and Returns

SHIPPING

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You have the choice of having it delivered to your address or to a pick-up point.

Delivery to address - we will deliver your order directly to your address, either home or work.

Delivery to a pick-up point - you pick up your order at one of the thousands of pick-up points.

The delivery time varies according to the country of delivery. 80% of the shipments can be expedited within the day of placing the order.

  

PAYMENT

You can use one of the options below to pay for your order.

Credit card payment - Pay easily, quickly and securely with GoPay and Shoptet Pay.

GoPay other online payment methods - GoPay offers other online methods such as online bank transfer, Google Pay, GoPay account and Bitcoin.

Bank transfer - you can also pay for the order by bank transfer. After completing the order, you will receive the documents to make the payment.

Apple Pay - Contactless and easy. Easier than paying with a card, Apple Pay allows you to make contactless payments using your Apple devices.

Google Pay - A quick and easy way to pay from Google.

  

EXCHANGE AND RETURNS

Don't like the goods you ordered live? Doesn't it fit? Don't worry, these things happen. You can send it back to us within 90 days and we will refund your money or exchange it for another one.

 RETURN PROCEDURE

  1. Put unused goods in the original box and pack them. Next, place a completed Complaint form in the box with information on whether you want to exchange or return the goods. When returning, please include the account number to which you wish to send the money back.
  2. Send a return package to the address listed below according to the country you are sending from. If you do not know how to make a return, please contact us for assistance at: be52@be52.info
  3. We will send the money to your account within 14 days, but we can usually do it much faster.

 TERMS OF RETURN 

  • Goods must be returned within 21 days of receipt.
  • Goods must be unworn and resalable.
  • The goods must be packed in their original packaging.
  • The goods must not be damaged or devalued in any way by you.

 

RETURN ADDRESSES

Germany / Deutschland Austria / Österreich
Packeta.de Packeta eCommerce GmbH
93079017 93079017
Schloßplatz 2 Postfach 3
086 48 Bad Brambach Litschauer Straße 7
3860 Heidenreichstein

 

The address on the package must contain a numeric code: 93079017

Die Adresse auf dem Paket muss einen numerischen Code enthalten: 93079017

  

COMPLAINTS

Have you received goods that are damaged or have something wrong with them? Or has something happened to your favourite piece after a few wears? No need to worry. You can return the item. Just follow the steps below:


COMPLAINT PROCEDURE

  1. The customer is obliged to present the claimed goods cleaned, free of all impurities and hygienically safe.
  2. Pack the cleaned claimed goods in such a way as to prevent further damage during shipping. A box is best for this purpose (but it does not have to be the original box). Include a copy of the invoice and the completed claim form, which can be downloaded here: Complaint form
  3. Send a return package to the address listed below according to the country you are sending from. If you do not know how to make a return, please contact us for assistance at: be52@be52.info
  4. As soon as the claimed goods arrive to us, the 30-day period for processing the claim begins (or a longer period by agreement). You will be informed of all essential aspects of the claim, such as sending it to the distributor for assessment or handling the claim, by e-mail or telephone.

 COMPLAINT REGULATIONS

  1. It is imperative that a claim is made without undue delay as soon as the defect is discovered. Any delay in the continued use of the goods may cause the defect to intensify and the subsequent deterioration of the goods may be grounds for rejection of the claim.
  2. The warranty period for the goods is 24 months and starts on the date of receipt of the goods.
  3. The warranty period cannot be confused with the service life of the goods, i.e. the period of time for which the goods can last under proper use and care, including maintenance, due to their characteristics, their purpose and differences in the intensity of their use.
  4. In the event that the buyer discovers after receipt of the goods that the goods are not in conformity with the ordered goods or if the goods have a defect, the buyer must immediately inform the seller of this fact by e-mail or by telephone within 15 days of receipt of the goods.
  5. If there is a defect in the purchased goods, the customer has the right to claim this defect.
  6. A defect is a change in the characteristics of the goods caused by the use of unsuitable or poor-quality materials, failure to comply with production technology or improper design.
  7. A defect shall not be deemed to be a change (characteristic) of the goods that has occurred during the warranty period as a result of their wear and tear, improper use, insufficient or improper maintenance, as a result of natural changes in the materials from which the goods are made, as a result of any damage by the user or a third party or other improper intervention.
  8. A complaint is considered to have been properly filed if the goods are complete and the complaint is not prevented by general principles of hygiene. The customer is obliged to present the claimed goods cleaned, free of all impurities and hygienically sound. EFEGRAV s.r.o. running an e-shop www.be52.eu is entitled to refuse to accept for complaint handling goods that do not comply with the above-mentioned principles of general hygiene (Decree 91/1984 Coll., on measures against communicable diseases).
  9. The complaint, including the removal of the defect, will be settled without undue delay, no later than 30 days from the date of application. In justified cases, the authorized employee may agree with the customer a longer period of time.

 

NEED SOME HELP?

We'll be happy to advise you. Mon-Fri 9:00-17:00 CET.

+420 602 852 525

be52@be52.info